Shipping Policies, Terms, and Conditions
U.S.A. Shipping:
Tracking numbers are emailed after purchase at time of processing (Sometimes they end up in the spam folder).
To track an order or ask questions, please email us at the email address on your receipt erogenics@feeldoe.com
feeldoe® and Realdoe® products routinely ship on Monday through Friday, excluding official holidays. Parcels are shipped by 2 – 3-day Priority US Mail to all United States locations. This is our FREE standard service. There is no extra charge for US locations serviced by the US Postal Service, To include post office boxes and APO/FDO/DPO addresses. If you would like secure signature delivery, tell us so in the “Comments” section of the purchase page, or email us at erogenics@feeldoe.com at time of purchase.
Overnight service is available now through our stores on Amazon.
Additional Shipping Notes:
Undeliverable items will be handled by U.S. Postal Service policies and procedures. Please visit www.usps.com for details, and to track foreign and domestic parcels once your tracking number is obtained. Erogenics, Inc. is not responsible for lost or damaged parcels though we will assist you with filing a claim against the U.S. Postal Service which does provide insurance on all domestic priority parcels and international express parcels.
Global Shipping:
Erogenics Inc. cannot foresee or even estimate individual Customs Offices fees, and Erogenics Inc. does not pay the Customs Offices fees for you. If you elect to place an order anyway to be delivered outside of the USA, we may or may not ship it depending upon what we learn about the particular country, you will be emailed one way or another. If taxation reports from customers lead us to decide not to make the shipment, you will receive a FULL refund with an emailed explanation.
Please let us know if you are taxed for receipt so we can know better for the next customer! We are trying to keep up with the various countries. Some charge you extra fees and some do not. It’s a mess, this is all new since the pandemic and new and ever-changing Tariff policy changes.
Some Customs Offices have denied entrance of Erogenics Inc. products. Some foreign offices do allow entrance, but Erogenics Inc. has been told in the past customers must pay high taxes for delivery.
Return Policy:
Consideration given to a return, credit, or refund is handled on a case-by-case basis. Under No Circumstance will an open packaged item be accepted.
No return merchandise will be accepted without a (RMA) Return Material Authorization. In the case of an approved return, approved size or model exchange, you may be charged a nominal restocking fee at our discretion, up to, but not to exceed 15% of the purchase price. Please phone us at 863-808-2792 during business hours at the number provided eastern standard time. You may also email us with any questions at erogenics@feeldoe.com
If you desire to return, exchange, or to stop a shipment, please reply to the email erogenics@feeldoe.com We cannot guarantee that any item can be returned, exchanged, or a shipment may be stopped, as we process orders very swiftly.
Rejected Orders:
In the event you inadvertently duplicate your order, do not supply a valid security code, or enter unverifiable information while placing your order, we will attempt to void the erroneous transaction in its entirety prior to the automated movement of funds. Should we not be able to void such a transaction prior to the movement of funds, a refund will be issued, less $8.00 applied to cover processing, banking, and shopping cart fees. In such cases, except for a duplicate order, we will email you, explaining why your order was rejected, and request that you place the order again with appropriate corrections.
We reserve the right to reject an order at our discretion in our effort to thwart possible internet fraud.